City Updates

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Parking & Transportation

March 19 Update

  • Transit fare suspension and rear door boarding effective Friday, March 20. To reduce the risk to Transit Operators during the COVID-19 pandemic, starting Friday, Saskatoon Transit will ask riders to get on and off buses by using the rear doors. Transit also reminds riders to keep a safe distance — at least one metre — from bus operators and fellow riders.As a result, the City will also be suspending fares indefinitely.  The City will be determining how to compensate those affected by this and those details will be provided soon.

    Anyone who requires personal mobility devices will be exempt from entering the rear doors and will be permitted to enter and exit through the front doors as usual.

  • Residential Parking Program Zone Restrictions Suspended ImmediatelyEffective immediately parking restrictions for the Residential Parking Program zones are suspended until further notice.  In addition, overtime parking on all residential streets will no longer be enforced, to encourage residents to stay home and prevent the spread of COVID-19.

    Public safety-related parking restrictions remain in effect to maintain emergency access and traffic flow including:

    • No Stopping signs
    • No Parking signs
    • Accessible Parking signs
    • Fire Hydrants   (maintain 1 metre from the centre of a fire hydrant)
    • No parking within 10 metres of an intersection
    • No parking in alleys unless active loading/unloading is taking place. More>
  • Building StandardsThe decision to close City Hall to the public has a direct effect on the way we do business, including providing building inspections and permits:
    • All building and plumbing inspections are suspended while the City explores options to provide inspections in a safe manner.
    • Residential applications are limited to online.
    • Property Information Disclosure (PID) applications accepted via building.standards@saskatoon.ca
    • Plumbing permit applications accepted via plumbing.permits@saskatoon.ca
    • Payments will be accepted via telephone at 306.975.2645.
    • New commercial permit applications will not be accepted. The City is exploring opportunities to provide online access to this program.

    As the situation is evolving, we will update the Building Standards webpages regularly if there are service limitations.

    Questions? Reach out to our permit file support team by calling (306) 975-2645 Monday to Friday, 8 a.m. to 5 p.m.

  • Utility Services

    We will continue to bill for utility services as normal.  However, to best serve the City’s customers in these extraordinary times, the City has made the following changes to current utility collections activities:

    • Utility disconnections due to arrears will be suspended until September 30, 2020;
    • Late payment charges will be suspended on all utility accounts until September 30, 2020; and
    • We will continue to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.

    These measures are aimed at providing financial relief for customers who may not be able to afford to pay their bills on time.  By suspending late payment charges, utility customers will have the option to delay bill payments without putting themselves in additional financial hardship.  However, our staff will continue to work with the City’s utility customers regarding payment arrangements so as to not leave them in a difficult financial situation in the future.

    Delaying disconnections will help ensure that all homes have access to water, allowing for proper handwashing and personal hygiene.

    Have utility-related questions? Please call our Revenue Customer Service Representatives at 306-975-2400. We understand and will work with you.

  • 2020 Property Taxes

    Your 2020 Property Tax notice will be delivered by the end of May 2020.

    To offer assistance and best service to citizens experiencing the effects of the economic impact due to the COVID-19 pandemic, the City is committed to providing increased flexibility and immediate short-term relief for your 2020 Property Tax payment. On your notice, your 2020 Property Tax due date will still show as June 30, 2020. However:

    • The City is extending to you, a three-month grace period, allowing you additional time to pay your 2020 Property Tax amount due.
    • You will not incur any penalties on your 2020 taxes if your property tax payment is made in full before September 30, 2020.

    Have property tax-related questions? Please call our Revenue Customer Service Representatives at 306-975-2400. We understand and will work with you.

Utilities & Property Taxes

March 21 Update

SUPPORT FOR INDIVIDUALS AND EMPLOYEES – effective immediately
UTILITY PAYMENT

City of Saskatoon
The City will continue to bill for utility services as normal. However, to best serve the City’s customers in these extraordinary times, the City has made the following changes to current Utility Services:

  • Utility disconnections due to arrears will be suspended until September 30, 2020;
  • Late payment charges will be suspended on all utility accounts until September 30, 2020; and
  • The City will continue to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.
PROPERTY TAXES

City of Saskatoon
The City is extending a three-month grace period, allowing taxpayers additional time to pay their 2020 Property Tax amount due. Individuals will not incur any penalties on their 2020 taxes if the property tax payment is made in full before September 30, 2020.

STUDENT LOAD REPAYMENT MORATORIUM

Provincial Government
A six-month Student Loan Repayment Moratorium has been put in place, mirroring a similar federal provision. This provides individuals with student loans immediate relief.

TAX FILING

Canadian Revenue Agency
The tax filing deadline has been extended to June 1, and all taxpayers are allowed to defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after today and before September 2020.

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Canada Post

The post office is opening for fewer hours. They are also open for their first hour daily for seniors and immuno compromised vulnerable citizens: View>

March 23rd Update:

Hours of Service: In many post offices operated by Canada Post, we will reduce hours of service, opening one hour later and closing one hour earlier to clean, restock and provide some relief to employees. As well, for the first hour of each day, we will offer priority service to those whom are at a higher risk (the elderly or people with compromised immune systems). Franchise operated post offices will follow the measures put in place by franchise operators.  

We are working to keep our post offices open, but some may close due to building closures beyond our control and some smaller locations may close due to personnel reasons. In these cases, we will direct customers to the nearest operating post office. 

Social & Physical Distancing: We are asking waiting customers to please space themselves 2 metres (6 feet) apart. We are working on signage and floor decals for larger post offices. For smaller offices, we will look to limit the number of customers. We are also working on clear barriers for the counter to increase safety. 

Transactions: We will continue to accept cash, but are encouraging customers to pay by using the “tap” function on their debit or credit cards where possible.

Parcel pick-up: Parcels left at the post-office for pickup will not be returned-to-sender until further notice. We’ve suspended our normal 15-day hold period. We ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so. Further changes to our parcel delivery process are below. 

Changes to how we deliver

Parcel Delivery:  To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.

Items that require Proof of Age, ID or Customs payments will be sent directly from our depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup. 

Service guarantees:  Our goal is to continue providing timely and reliable service. But to be safe, give our people time and manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice.  

Help with Social Distancing 

We please ask you to respect social and physical distancing with our employees who you may see out in the community. This will further support the social distancing initiatives we’ve implemented in our plants, depots and post offices. Like other organizations providing important services, our people are working hard under difficult circumstances.   

During delivery: Please give our employees space and avoid opening the door or greeting them personally when they are at the door to deliver, or filling a community mailbox. 

In post offices: When in a retail post office, please practise social distancing and the other measures that have been implemented.  

While we all support social and physical distancing efforts to keep our communities safe, social interaction from a distance is still very much appreciated by our people. A simple smile and wave through the window to your delivery agent, a supportive thumbs-up to the driver of the Canada Post truck as they go by or patience and a thank you to the person working at the post office all go a very long way these days.    

We thank Canadians for their patience and support during this period of significant change. We continue to follow the guidance of the Public Health Agency of Canada (PHAC) when it comes to creating new safety measures in our plants, depots, post offices as well as in our communities.

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Disclaimer

As we move into new phases of the pandemic response, we no longer have the capacity to maintain this online resource. While we will continue to add as information becomes available, please note that what is found here may be outdated. If you have updated information on resources found here, please share with us through the form on this site.